Certified Internet Web (CIW) Professional Practice Exam

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What is the most appropriate use of an SMS message concerning a critical business proposal?

To alert her manager that she has sent the proposal via e-mail
To send the proposal as an attachment to the text message
To send a useful summary of the proposal for reference
To provide a detailed outline of the proposal

The correct answer is: To alert her manager that she has sent the proposal via e-mail

The most appropriate use of an SMS message concerning a critical business proposal is to send a useful summary of the proposal for reference. When communicating through SMS, it is essential to be concise and clear, as text messages are typically limited in length and best suited for quick, relevant information. A summary allows the recipient to grasp the essential points of the proposal without delving into extensive detail, which could overwhelm or confuse in a text format. This serves as an effective way to facilitate further discussion or prompt a more in-depth look at the proposal later, either in person or via email. Sending the proposal as an attachment to a text message isn't practical, as SMS messaging does not support attachments in the same way email does. Alerting a manager that an email has been sent does not actively engage them with the content of the proposal itself, which doesn't leverage the opportunity of the SMS to provide something of value. Additionally, providing a detailed outline may not be effective for SMS given the limitations of text length and the need for brevity in communication.