Certified Internet Web (CIW) Professional Practice Exam

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When updating a supervisor about an important meeting, which communication method is best for Paul to use?

  1. Post on social media

  2. Send a brief text, then an email

  3. Send several quick text messages

  4. Send a brief text only

The correct answer is: Send a brief text, then an email

Choosing to send a brief text followed by an email is effective for updating a supervisor about an important meeting for several reasons. First, a brief text can serve as an immediate notification that grabs the supervisor's attention, particularly if they are busy or not currently checking email. Text messages are typically more instant and may elicit a quicker acknowledgment. Following up with an email allows Paul to provide more detailed information about the meeting, such as the agenda, date, time, and any necessary preparations. Email is generally considered more formal and is a preferred method for professional communication, providing a documented record of the information shared. This two-step approach ensures that the supervisor is informed promptly and has access to comprehensive details when they have more time to review, thus balancing immediacy and thoroughness in communication.